What We Guarantee
PC Game Supply guarantees that every product code delivered through our platform is:
Valid
Issued and recognised by the intended platform.
Unused
Never previously delivered to another customer.
Unredeemed
Free for you to redeem at the time of delivery.
Redeemable on the appropriate platform
Targeted to the platform and region listed on the product page.
Officially sourced
Delivered directly from the publisher or authorised distributor at the time of purchase.
When you purchase from PC Game Supply, you can be confident that the product code delivered has only been delivered to and seen by you.
Official Code Distribution
Product codes are generated or sourced directly from publishers and authorized distribution partners.
Codes are delivered only through PC Game Supply's official delivery channels:
- The secure Order Delivery page immediately after checkout
- The purchaser's email address
- The purchaser's mobile phone number via SMS, where available
This official distribution process allows us to verify that the code delivered is authentic, valid, and redeemable at the time of delivery.
When you purchase from PC Game Supply, you can be confident that the product code delivered has only been provided through our authorized delivery systems.
What This Guarantee Covers
If a product code fails to redeem due to a verified technical issue, and the issue is not caused by user error, PC Game Supply will:
- Investigate the issue
- Replace the code or otherwise resolve the issue, at our discretion
This guarantee is intended to ensure you receive a working digital product. It does not provide a refund after delivery.
What This Guarantee Does Not Cover
This guarantee does not cover issues caused by:
- Incorrect code entry
- Attempting redemption on the wrong platform, region, or account
- Account bans, restrictions, or eligibility issues imposed by third-party platforms
- Attempted resale, transfer, or sharing of the code
- Codes redeemed by anyone other than the original purchaser
- Delays or failures caused by third-party service outages
Timeframe to Report Issues
24-hour reporting window
Claims under the Valid Code Guarantee must be submitted within 24 hours of code delivery.
This timeframe helps PC Game Supply:
- Verify the integrity of the code
- Confirm the code has not been redeemed
- Resolve issues efficiently and securely
Claims submitted outside this window may not be eligible for resolution.
How to Submit a Valid Code Guarantee Claim
To request assistance with a Valid Code Guarantee claim, customers must contact PC Game Supply through the official support channels available on the website.
The claim should include the following information:
Required Information
- Order number
- Product name
- The product code in question
Required Evidence
- A screenshot of the redemption attempt showing the error message
- A screenshot of the redemption history of the account used
- A screenshot showing the account holder name and billing address associated with the platform account
Submit complete claims
Failure to provide the required information may delay or prevent resolution.
Relationship to Refund Policy
This Valid Code Guarantee operates in accordance with our Refund Policy and Terms of Service.
- All digital code sales are final after delivery
- This guarantee does not create a right to a refund
- Resolution may include replacement, correction, or other support-based resolution, not reimbursement
Personal Use Limitation
This guarantee applies only to the original purchaser and to codes redeemed on the purchaser's account.
It does not apply to gifted, resold, transferred, or shared codes once delivered.
Need Help With a Code?
If you experience an issue redeeming a product code, contact our support team promptly through the official support channels available on the website.
Our team is here to help ensure you receive a valid, working digital product and a smooth purchasing experience.