Customer Agreement

Terms of Service

Last Updated: January 30, 2026

These Terms of Service govern your use of the PC Game Supply website and the purchase of digital products through our platform. Please read them carefully before placing an order.

Terms At A Glance

  • Digital products only
  • Instant electronic delivery
  • All sales final after delivery
  • Valid Code Guarantee protection
  • Zero-tolerance fraud policy
  • Secure payment processing

Acceptance of Terms

By accessing, browsing, or purchasing products from PC Game Supply, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, and Valid Code Guarantee.

If you do not agree with these terms, you should not use this website or purchase products from PC Game Supply.

About PC Game Supply

PC Game Supply is a digital goods retailer that sells electronic gift cards, prepaid cards, subscriptions, gaming currency, and other digital products.

All products sold through the website are delivered electronically.

No physical products are shipped.

Eligibility

To use PC Game Supply, you must:

  • Be legally capable of entering into a binding agreement
  • Provide accurate and truthful information
  • Comply with all applicable laws and regulations
  • Use the website only for lawful purposes

PC Game Supply reserves the right to refuse service at its sole discretion.

Digital Product Delivery

Products purchased through PC Game Supply are delivered electronically. Delivery may occur through:

  • The secure Order Delivery page
  • Email delivery
  • SMS delivery where available

Most orders are delivered within minutes, although delivery may be delayed due to verification, fraud review, supplier availability, or technical issues.

Delivery is considered complete once a code has been made available through an official delivery channel.

Final Sale Policy

All digital products become final sale upon delivery.

Once delivery occurs:

  • No refunds are available
  • No exchanges are available
  • No cancellations are available
  • No store credit is available

Customers are responsible for reviewing product descriptions, compatibility requirements, platform restrictions, denominations, and regional limitations before purchase.

Delivered digital products remain non-refundable regardless of:

  • Whether the code has been redeemed
  • Customer error
  • Change of mind
  • Buyer's remorse
  • Gift recipient preferences
  • Product compatibility assumptions

Code-related issues are governed by the Valid Code Guarantee.

Valid Code Guarantee

PC Game Supply guarantees that delivered product codes are:

  • Authentic
  • Unused
  • Unredeemed
  • Redeemable on the intended platform at the time of delivery

Code issues are handled under the Valid Code Guarantee and do not create a right to a refund.

Customer Responsibilities

Customers agree to:

  • Provide accurate contact information
  • Use valid payment methods
  • Maintain access to their email address and phone number
  • Verify compatibility before purchasing
  • Review product descriptions before checkout

Customers are responsible for ensuring that products are compatible with their intended platform, account, region, and use case.

Fraud Prevention

PC Game Supply maintains a strict zero-tolerance policy regarding fraud, payment abuse, identity theft, account misuse, and unauthorized transactions.

Activities that may result in order cancellation, account restrictions, refusal of service, or legal action include:

  • Using stolen payment methods
  • Providing false identity information
  • Using fraudulent phone numbers
  • Attempting to bypass fraud prevention systems
  • Reselling products in violation of applicable agreements
  • Submitting false claims
  • Abuse of customer support systems
  • Fraudulent chargebacks or payment disputes

PC Game Supply reserves the right to investigate suspicious activity and take any action necessary to protect customers, suppliers, payment partners, and the business.

Chargebacks & Payment Disputes

Customers agree to contact support before initiating a payment dispute whenever possible.

If a chargeback or payment dispute is initiated, PC Game Supply may provide fulfillment records, delivery records, verification information, transaction history, and other relevant evidence to the payment processor or financial institution.

Fraudulent or abusive chargebacks may result in:

  • Permanent account restrictions
  • Refusal of future purchases
  • Collection efforts where permitted by law
  • Reporting to fraud-prevention networks

Cooperation With Law Enforcement

PC Game Supply is a United States-based business and takes fraud seriously.

Where fraud, identity theft, payment fraud, cybercrime, or other unlawful activity is suspected, PC Game Supply may cooperate with local, state, federal, and international law enforcement agencies as permitted or required by law.

This may include responding to lawful requests for information, preserving evidence, providing transaction records, and assisting with investigations related to suspected criminal activity.

Intellectual Property

All content, trademarks, logos, graphics, software, text, and branding displayed on PC Game Supply are owned by or licensed to PC Game Supply and are protected by applicable intellectual property laws.

Unauthorized use is prohibited.

Limitation of Liability

To the maximum extent permitted by law, PC Game Supply shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the website, products, or services.

The total liability of PC Game Supply shall not exceed the amount paid for the applicable transaction.

Service Availability

PC Game Supply does not guarantee uninterrupted availability of the website or services.

The website may be modified, suspended, restricted, or discontinued at any time without notice.

Modifications to Terms

PC Game Supply may update these Terms of Service from time to time.

Updated terms become effective upon publication on the website.

Continued use of the website constitutes acceptance of any revised terms.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States and any other jurisdiction required by law.

Contacting Support

Questions regarding these Terms of Service should be directed through the official support channels available on the website.